Shipping Policy

Effective Date: 2026
This Shipping Policy outlines the official shipping processing rules, delivery timelines, tariff arrangements, payment standards and overall logistics specifications for all orders placed on our official eyewear website. This policy applies to all customers who purchase prescription glasses, non-prescription fashion frames, UV-protective sunglasses and all eyewear products across our site. It serves as a standardized guideline for order fulfillment, cross-border delivery and logistics related services, ensuring every customer enjoys a formal, stable and predictable shopping and delivery experience.
By placing an order and completing payment on our website, you confirm that you have fully read, understood and agreed to all terms specified in this Shipping Policy. All logistics arrangements and service standards will be implemented in strict accordance with the content stated below.

1. Order Processing Time

All successfully paid orders will enter our official processing queue immediately. Our team conducts comprehensive order verification, product quality inspection, item sorting and professional packaging before dispatching goods. We guarantee a standard processing cycle of 1 to 3 business days for all ordinary orders.
Orders submitted on weekends, official U.S. holidays and major promotional periods will be processed in sequential order on the next available business day. Every eyewear product is inspected strictly before shipment to avoid defective items, scratched frames, unclear lenses or incomplete accessories, ensuring all delivered products meet official quality standards.

2. Standard Delivery Time

We adopt stable and mature cross-border logistics channels to deliver orders to customers worldwide. After the order is officially shipped from our warehouse, the standard global delivery period is 6 to 12 business days. The actual delivery time may vary slightly depending on the customer’s destination region, local customs clearance efficiency, and regional logistics distribution arrangements.
For domestic orders within the United States, logistics delivery is more stable and efficient, usually arriving within the middle range of the standard cycle. For remote international regions, the delivery cycle will follow the standard time frame without excessive delay, ensuring orderly and controllable overall logistics progress.

3. Customs and Tariff Responsibility

To provide customers with a worry-free shopping experience, our brand assumes full responsibility for all tariffs, customs clearance fees and any additional miscellaneous charges incurred during cross-border customs clearance procedures. All extra expenses generated in the process of commodity inspection and customs declaration are fully borne by our store.
Customers are not required to undertake any additional fees other than the product purchase price. There will be no hidden charges, customs supplementary fees or logistics surcharges during the entire order processing and delivery process, ensuring a fully transparent consumption experience for every user.

4. Shipping Restrictions and Precautions

We support global delivery services and cover most mainstream regions and countries around the world. In view of the customs policies and logistics access restrictions of individual regions, we will automatically shield undeliverable areas on the website to ensure that all orders successfully placed by customers can be delivered normally.
Customers shall ensure that the recipient information filled in during the order process is true, accurate and complete, including recipient name, detailed delivery address, postal code and valid contact number. Inaccurate address information, incomplete contact details or wrong postal code may lead to logistics delay, package return or delivery failure. We will not be responsible for abnormal logistics problems caused by incorrect information filled by customers.
Once the package is in transit, customers can track the logistics status in real time through the order background. If the logistics status is abnormal or the delivery is delayed for a long time, customers can submit feedback through the official contact channel, and our team will assist in checking and solving the problem in a timely manner.

5. Payment Currency Specification

All order settlement, logistics related fee calculation and transaction records on this website are uniformly denominated and settled in USD (United States Dollar). All formal service charges and product fees are subject to uniform US dollar pricing standards to ensure standardized and consistent transaction results.

6. Policy Update Rules

We reserve the right to adjust and optimize the content of this Shipping Policy according to logistics channel upgrades, service standard iterations and market policy changes. The latest policy content will be displayed on the official website page and take effect automatically after publication. Continued use of the website’s shopping and logistics services by customers is deemed as recognition and acceptance of the updated policy terms.

7. Official Contact Channel

If you have any questions about order processing progress, delivery cycle, customs clearance issues, logistics exceptions and shipping policy terms, please submit consultation and feedback through the website Contact Us page. Our professional service team will provide accurate replies and professional guidance to ensure your order proceeds smoothly.