Refund Policy

Effective Date: 2026
This Refund Policy clearly defines the refund rules, return eligibility, processing timeline and service standards for all orders placed on our official eyewear website. The policy applies to all customers globally who purchase prescription glasses, non-prescription frames, sunglasses and all other eyewear products from our store. We are committed to providing fair, transparent and customer-friendly refund services to ensure a safe and satisfying shopping experience for every user.
By completing an order purchase on our website, you acknowledge that you have fully read, understood and accepted all terms listed in this Refund Policy. All refund and return services provided by our brand strictly follow the rules stated below, with no hidden terms or additional restrictions.

1. General Refund & Return Eligibility

We offer a flexible and customer-oriented return and refund window for all products. All items purchased on our website are eligible for return and refund within 60 days from the date the customer receives and signs for the package. This extended return period allows customers to fully check the product quality, wearing effect, style matching and overall condition of the eyewear.
To qualify for a full refund, returned products must meet the following conditions. All items must be in new, unused and unaltered condition. Products should be free of scratches, stains, deformation, wear, damage or any artificial modification. The original packaging, accessories and matching parts must be complete and intact for secondary sales. Returns caused by personal preference, style dissatisfaction, improper size matching and other non-quality issues are fully acceptable within the valid period.

2. Ineligible Refund & Return Situations

To protect the legitimate rights and interests of both customers and our brand, the following situations are not applicable for return or refund services. Products that are artificially damaged, worn out, disassembled, modified or improperly stored by customers will not be approved for refund. Items with missing original packaging, incomplete accessories or obvious usage traces are not eligible for return.
Returns submitted after the 60-day valid return period will not be accepted. Customized exclusive eyewear products with personalized modifications are non-returnable and non-refundable. Damage caused by improper disassembly, accidental impact, long-term wear and tear, or human negligence is not covered by our refund service.

3. Refund Processing Timeline

Once we receive and inspect your returned items and confirm that all products meet our return standards, we will initiate the official refund procedure immediately. We guarantee to complete all internal reviews, verification and refund settlement within 5 to 10 business days.
The overall refund progress is stable and standardized. After the refund is issued by our system, the specific arrival time may have slight differences depending on different payment platforms and bank processing cycles. We will continuously track the refund progress until the fund successfully arrives in the customer’s original payment account.

4. Refund Amount Rules

For all eligible returned items that meet our return conditions, we will provide a full refund of the product purchase price. Our website provides global free shipping services and covers all tariffs and additional customs fees for customers. No shipping fee, handling fee, tariff fee or other hidden charges will be deducted from your refund amount.
Customers will receive the complete payment amount they originally paid, ensuring zero loss and zero deduction for eligible return orders. Partial refund services are also supported for orders with multiple items, and we will refund the corresponding unit price of the returned products according to the actual purchase amount.

5. Order Shipping & Service Rules

All orders on our website enjoy standardized and efficient shipping services. We complete order sorting, quality inspection and shipment within 1 to 3 business days after successful payment. The standard global delivery time is 6 to 12 business days, ensuring customers can receive their eyewear products in a timely manner.
All products support free worldwide shipping. All tariffs, customs clearance fees and other extra expenses incurred during cross-border transportation are fully undertaken by our brand. Customers do not need to bear any additional costs during the entire shopping and delivery process.

6. Payment Currency Standard

All product pricing, order settlement and refund transactions on our website are uniformly calculated and settled in USD (United States Dollar). All refund funds will be returned in the original transaction currency to ensure consistent, accurate and transparent settlement results.

7. Return Application Process

Customers who need to apply for return and refund services can submit your service request through our official Contact Us page. Our professional customer service team will provide you with return guidance, address information and process arrangement in a timely manner.
Please do not send back any products without official confirmation. All returns need to be verified and recorded by our customer service team in advance to ensure smooth processing of subsequent refund procedures.

8. Policy Update & Interpretation

We reserve the right to adjust and optimize the content of this Refund Policy according to service upgrade and platform operation requirements. The latest policy content will be displayed on our official website and take effect immediately after publication. Your continued use of our website shopping services means your acceptance of the updated policy terms.

9. Contact Support

If you have any questions about return conditions, refund progress, order disputes and policy details, please feel free to contact our customer service team through the Contact Us page on our official website. We will provide professional, patient and efficient after-sales support to solve your problems and protect your legitimate shopping rights.