Customer Service Policy

Effective Date: 2026
This Customer Service Policy outlines the complete set of service rules, logistics standards, return and refund regulations, payment specifications, and customer support guidelines for our official eyewear website. The policy applies to all customers who browse, purchase, and obtain after-sales services on this site. Our brand adheres to the service tenet of customer priority, transparent rules, and worry-free shopping. All service standards formulated by us are committed to protecting the legitimate rights and interests of every global customer, providing standardized, efficient, and humanized online shopping services for users in the United States and all regions around the world.
All services involved in this policy are applicable to all products sold on the website, including prescription glasses, non-prescription fashion frames, UV-protective sunglasses, and all seasonal trendy eyewear styles. By placing an order on our website, all customers are deemed to have fully read, understood, and accepted all the terms of this Customer Service Policy.
Before shipment, every eyewear product will pass strict manual quality inspection, including frame finish inspection, lens clarity test, structural stability detection, and accessory completeness check, to ensure that all delivered products are brand new, intact, and free of quality defects.

1.2 Global Delivery Time

We support stable and efficient global cross-border logistics distribution. After the goods are shipped, the standard delivery cycle is 6–12 business days. The specific arrival time will be slightly adjusted according to the customer’s delivery address, local customs clearance efficiency, and regional logistics distribution conditions. For users in the United States, the logistics timeliness is more stable and efficient within the standard cycle range.

1.3 Free Shipping & Tariff Undertaking Rules

Our website implements a full-site global free shipping policy with no minimum order threshold. All customers around the world can enjoy free global shipping services for any product purchased on our platform, without paying any shipping fees, handling fees, or logistics surcharges.
In order to completely eliminate the hidden consumption of cross-border shopping for customers, our brand independently undertakes all tariffs, customs clearance fees, and all other additional expenses incurred during cross-border transportation and customs clearance. Customers only need to pay the marked price of the product, and no extra fees will be charged in any link of order processing, logistics transportation, and customs clearance. The whole shopping process is transparent, standardized, and zero-hidden-cost.

2. Return & Refund Policy

2.1 60-Day Free Return Period

We provide a long-cycle and customer-friendly after-sales return service. All products purchased on our official website enjoy a 60-day return policy. The return period is calculated from the date when the customer successfully signs for the goods. Within 60 calendar days, if the customer is not satisfied with the product style, size, wearing effect, or other non-quality problems, or has other reasonable return demands, the product can be applied for return as long as it meets the return conditions.
Return conditions: The product must be kept intact, unused, unmodified, without scratches, deformation, fading, and damage, with original packaging and complete accessories, so as to ensure the secondary sales of the product. Returns caused by personal preference, style mismatch, and size inapplicability are all supported without complicated approval procedures.

2.2 Refund Processing Cycle

After we receive and verify the returned products to be qualified and meet the return standards, we will immediately initiate the refund process. We guarantee to complete the full refund processing within 5–10 business days. The refund amount will be fully returned to the customer’s original payment account without any deduction.
In case of special circumstances such as bank account verification delay and payment platform system delay, the refund arrival time may be slightly extended, but we will always track the refund progress actively and ensure that the customer receives the refund successfully in the shortest time.

2.3 Non-Returnable Situations

To ensure the legitimate rights and interests of both buyers and sellers, the following situations do not support return and refund services: products that are artificially damaged, worn, modified, disassembled, or lost original packaging and accessories; products damaged due to improper use and storage by customers; returns beyond the 60-day return period; and customized products with exclusive personalized modifications.

3. Payment Currency Specification

All product pricing, order settlement, and refund transactions on our official website are uniformly based on USD (United States Dollar) as the sole settlement currency. This specification is in line with the consumption habits of American local users and global mainstream cross-border transaction standards.
The unified US dollar settlement ensures the standardization, safety, and efficiency of customer payment and refund links, avoiding the exchange rate difference and settlement confusion caused by multi-currency transactions, and bringing customers a more stable and standardized shopping settlement experience.

4. Customer Support & Contact Channels

We provide professional and exclusive customer service support for all users. For any consultation and feedback related to product parameters, style selection, order inquiry, logistics tracking, return and refund processing, service policy consultation, and brand suggestions, customers can get in touch with our professional customer service team through the official dedicated channel.
Official Contact Channel: Contact Us Page
All customer consultation and service feedback will be uniformly received and processed through the independent Contact Us page of our official website. Our customer service team has received systematic professional training, is familiar with all product details and service policies, and can provide customers with accurate, patient, and efficient one-stop service support to solve all shopping-related problems for users in a timely manner.

5. Service Commitment & Policy Update Statement

Our brand has always adhered to the service concept of integrity, transparency, and humanity. All service policies formulated by us are based on protecting customer rights and interests, abandoning arbitrary charges and hidden rules, and committed to building a relaxed, reassuring, and high-quality online eyewear shopping environment for global users.
We reserve the right to adjust and optimize the customer service policy according to business development and market standard updates. The updated policy will be uniformly displayed on the official website, and the effective time of the new policy shall prevail after the update. Continued use of the website’s shopping service by customers will be deemed as recognition and acceptance of the latest service policy terms.

6. Final Interpretation Right

All terms of this Customer Service Policy are independently interpreted by our official eyewear brand. If any clause is adjusted due to policy and market changes, the official latest published content shall prevail.